Shipping Policy

At Pospone, we do our best to make sure your order arrives safely and on time. Please review the details of our shipping process below.

Shipping Coverage

Currently, Pospone ships only within Canada.

Standard Ground Shipping

  • Carrier: All orders are shipped via Canada Post.

  • Delivery: Packages are delivered to the address provided at checkout. If no one is available to receive the order, Canada Post will hold the parcel at the nearest post office for pickup within their stated time frame.

  • Unclaimed/Refused Parcels: If a package is refused or not picked up, it will be returned to our warehouse. Customers may choose to have the package re-shipped or refunded (a 20% processing fee applies to refunds).

  • Tracking: Every order includes tracking through Canada Post. The estimated delivery date will appear in your cart at checkout.

  • Express & Priority Options: Available based on Canada Post’s service availability.

Processing & Delivery Times

  • Orders are processed and shipped weekdays only.

  • Estimated delivery: 2–14 business days, depending on your location.

  • Please note: delivery times may be extended during periods of high demand (e.g., holidays, postal service delays).

Lost or Late Packages

If your order has not arrived within the expected delivery window:

  1. Check Tracking: Please use the tracking number provided in your confirmation email on the Canada Post Tracking Website.

  2. Wait for Updates: Canada Post may mark packages as delayed due to weather, high volume, or other operational issues.

  3. Contact Us: If your package shows as delivered but you have not received it, or if it appears stalled in transit for more than 7 business days, please contact us immediately at support@pospone.com. We will work with Canada Post to investigate and ensure you receive your order.

Product Disclaimer

We take care to ensure that all product details, descriptions, and prices are accurate. However, Pospone reserves the right to correct any errors or misprints and adjust pricing as needed.

Use & Fitness of Products

Pospone is not liable for damage, defects, or injury resulting from:

  • Misuse, abuse, or accidents

  • Improper maintenance or storage

  • Use outside the normal instructions provided with the product

  • External causes beyond our control

All products should be used as directed in the instructions provided.

Questions?

If you have questions about your shipment, please contact us at support@pospone.com. Our team is here to help.